Log in
Email Address
Password
Forgot your password?
Not Registered?

Featured Tenants

 cfai

The Centre for Advanced Instrumentation at the NETPark Research Institute collaborates with observatories world-wide in the construction, commissioning and exploitation of innovative hi-tech instruments for optical and infrared astronomy. Key research areas are advanced spectroscopy, adaptive optics, applied optics, low light level detectors and precision engineering/metrology.

Click here to learn more about Centre for Advanced Instrumentation

Featured Opportunity
An Improved Microgripper for Cell Manipulation

There is a growing need for individual cell manipulation in a wide range of research applications including stem cell sorting, gene and molecular delivery, cellular diagnostics, and single cell-based assays. When compared with data-averaging over a cell population, direct physical cell manipulation offers the researcher much more precise selection and understanding of cell properties.


For further information click here

Polls



CDEP logo

cddc   European Union emblem

NE firm develops robot workers
Bookmark and Share Add This     Email notification Email a Friend    print Printable version

NE firm develops robot workers

2008-05-16
Newsfeed

A North East technology company is developing a system which could make human call centres a thing of the past.

A North East technology company is developing a system which could make human call centres a thing of the past.

Artificial intelligence firm Artingence, based at Newcastle's Centre for Life science village, is developing technology which will allow the centres to be staffed by computerised "robot" software agents.

These agents, which will sound and respond like real people, will be trained and managed in the same way that staff are at present. The aim is for businesses to be able to focus on improving customer service rather than dealing with staffing issues.

Cost savings mean that companies would be able to bring their operations back to the UK rather than running them offshore, creating high grade jobs locally.

Company director Karl Dorner said the innovation would cost a fraction of what it costs to employ human staff, and could create new jobs in the North East.

"Unlike human agents, they provide consistently excellent customer service while staffing and management overheads are dramatically reduced," he said.

Copyright © The Press Association 2008


Add Comment | View All Comments (0)


Related Links